Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with PT. Tokyu Land
Indonesia or affiliated company and Tokyu Fudosan Holding. PT. Tokyu Land Indonesia and its
affiliates may share
also combine it
with other information to provide and improve our products, services, content, and advertising. You
required to provide the personal information that we have requested, but, if you chose not to do so,
in many cases we
will not be able to provide you with our products or services or respond to any queries you may
Here are some examples of the types of personal information which PT. Tokyu Land Indonesia may
collect and how we may use it.
What personal information we collect
How we use your personal information
The personal information we collect allows us to keep you posted on PT. Tokyu Land
product announcements and upcoming events.
We also use personal information to help us create, develop, operate, deliver, and improve
services, content and advertising, and for loss prevention and anti-fraud purposes.
We may use your personal information, including date of birth, to verify identity, assist
identification of users, and to determine appropriate services. For example, we may use date
determine your age.
From time to time, we may use your personal information to send important notices, such as
about purchases and changes to our terms, conditions, and policies. Because this information
your interaction with PT. Tokyu Land Indonesia, you may not opt out of receiving these
We may also use personal information for internal purposes such as auditing, data analysis,
improve PT. Tokyu Land Indonesia’s products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you
administer those programs.
Collection and Use of Non-Personal Information
Contact us or participate in an online survey, we may collect a variety of information,
including your name,
mailing address, phone number, email address and contact preferences.
When you share your content with family and friends using PT. Tokyu Land Indonesia products,
others to participate in PT. Tokyu Land Indonesia services or forums, PT. Tokyu Land
the information you provide about those people such as name, mailing address, email address,
number. PT. Tokyu Land Indonesia will use such information to fulfill your requests, provide
product or service, or for anti-fraud purposes.
We also collect data in a form that does not, on its own, permit direct association with any
may collect, use, transfer, and disclose non-personal information for any purpose. The following
of non-personal information that we collect and how we may use it :
We may collect information such as occupation, language, zip code, area code, unique
referrer URL, location, and the time zone where PT. Tokyu Land Indonesia product is used
better understand customer behavior and improve our products, services, and advertising.
We may collect information regarding customer activities on our website, and from our
services. This information is aggregated and used to help us provide more useful
customers and to understand which parts of our website, products, and services are of
We may collect and store details of how you use our services, including search queries.
be used to improve the relevancy of results provided by our services. Except in limited
instances to ensure
quality of our services over the Internet, such information will not be associated with
If we do combine non-personal information with personal information, the combined information
personal information for as long as it remains combined.
Cookies and Other Technologies
PT. Tokyu Land Indonesia’s websites, online services, interactive applications, email
may use “cookies” and other technologies such as pixel tags and web beacons. These
understand user behavior, tell us which parts of our websites people have visited, and
effectiveness of advertisements and web searches. We treat information collected by cookies
as non-personal information. However, to the extent that Internet Protocol (IP) addresses or
considered personal information by local law, we also treat these identifiers as personal
the extent that non-personal information is combined with personal information, we treat the
control the number of times you see a given ad, deliver ads that relate to your interests,
effectiveness of ad campaigns.
As is true of most internet services, we gather some information automatically and store it
information includes Internet Protocol (IP) addresses, browser type and language, Internet
referring and exit websites and applications, operating system, date/time stamp, and
We use this information to understand and analyze trends, to administer the site, to learn
the site, to improve our product and services, and to gather demographic information about
as a whole.
PT. Tokyu Land Indonesia may use this information in our marketing and advertising
In some of our email messages, we use a “click-through URL” linked to content on the PT.
website. When customers click one of these URLs, they pass through a separate web server
destination page on our website. We track this click-through data to help us determine
and measure the effectiveness of our customer communications. If you prefer not to be
should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us
mail has been
opened. We may use this information to reduce or eliminate messages sent to
LIMITATION OF LIABILITY
In no event will pt. TLID be liable for (i) any incidental, consequential, or indirect damages
(including, but not
limited to, damages for loss of profits, business interruption, loss of programs or information,
and the like) arising
out of the use of or inability to use the service, or any information, or transactions provided
on the service, or
downloaded from the service, or any delay of such information or service. Even if pt. TLID or
representatives have been advised of the possibility of such damages, or (ii) any claim
attributable to errors,
omissions, or other inaccuracies in the service and/or materials or information downloaded
through the service. Because
some states do not allow the exclusion or limitation of liability for consequential or
incidental damages, the above
limitation may not apply to you. In such states, pt. TLID liability is limited to the greatest
extent permitted by law.
PT. TLID makes no representations whatsoever about any other web site which you may access
through this Site or which
may link to this Site. When you access other web site, please understand that it is independent
from the Site, and that
PT. TLID has no control over the content on that web site. In addition, a link to a PT. TLID web
site does not mean that
PT. TLID endorses or accepts any responsibility for the content, or the use, of such web site.
Disclosure to Third Parties
At times PT. Tokyu Land Indonesia may make certain personal information available to
with PT. Tokyu Land Indonesia to provide products and services, or that help PT. Tokyu Land
customers. Personal information will only be shared by PT. Tokyu Land Indonesia to provide
services and advertising; it will not be shared with third parties for their marketing
PT. Tokyu Land Indonesia shares personal information with companies who provide services
processing, extending credit, fulfilling customer orders, delivering products to you,
customer data, providing customer service, assessing your interest in our products and
customer research or satisfaction surveys. We ensure you that these companies are obligated
It may be necessary − by law, legal process, litigation, and/or requests from public and
for PT. Tokyu Land Indonesia to disclose your personal information. We may also disclose
about you if we
determine that for purposes of national security, law enforcement, or other issues of public
is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably
terms and conditions or protect our operations or users. Additionally, in the event of a
sale we may transfer any and all personal information we collect to the relevant third
Protection of Personal Information
PT. Tokyu Land Indonesia takes the security of your personal information very seriously. PT.
online services such as the http://www.tokyuland-id.com/ protect your personal information
encryption. When your personal data is stored by PT. Tokyu Land Indonesia, we use computer
access housed in facilities using physical security measures.
When you use some PT. Tokyu Land Indonesia products, services, or social networking service,
information and content you share is visible to other users and can be read, collected, or
responsible for the personal information you choose to share or submit in these instances.
if you list
your name and email address in a forum posting, that information is public. Please take care
Integrity and Retention of Personal Information
PT. Tokyu Land Indonesia makes it easy for you to keep your personal information accurate,
up to date.
We will retain your personal information for the period necessary to fulfill the purposes
Policy unless a longer retention period is required or permitted by law.
To provide location-based services on PT. Tokyu Land Indonesia products, PT. Tokyu Land
and licensees may collect, use, and share precise location data, including the real-time
location of your
computer or device. Where available, location-based services may use GPS, Bluetooth, and
Address, along with
crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine
location. Unless you provide consent, this location data is collected anonymously in a form
identify you and is used by PT. Tokyu Land Indonesia and our partners and licensees to
location-based products and services. For example, your device may share its geographic
providers when you opt in to their location services.
Third-Party Sites and Services
PT. Tokyu Land Indonesia websites, products, applications, and services may contain links to
products, and services. We encourage you to learn about the privacy practices of those third
Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security
Land Indonesia employees and strictly enforce privacy safeguards within the
or if you
would like to make a complaint about a possible breach of local privacy laws, please contact
contact us by phone at the relevant PT. Tokyu Land Indonesia Support number.
All such communications are examined and replies issued where appropriate as soon as
unsatisfied with the reply received, you may refer your complaint to the relevant regulator
you ask us, we will endeavor to provide you with information about relevant complaint
applicable to your circumstances.