Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with PT. Tokyu Land Indonesia or affiliated company and Tokyu Fudosan Holding. PT. Tokyu Land Indonesia and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information which PT. Tokyu Land Indonesia may collect and how we may use it.
What personal information we collect

  • Contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address and contact preferences.
  • When you share your content with family and friends using PT. Tokyu Land Indonesia products, or invite others to participate in PT. Tokyu Land Indonesia services or forums, PT. Tokyu Land Indonesia may collect the information you provide about those people such as name, mailing address, email address, and phone number. PT. Tokyu Land Indonesia will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.

How we use your personal information

  • The personal information we collect allows us to keep you posted on PT. Tokyu Land Indonesia’s latest product announcements and upcoming events.
  • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  • We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine your age.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with PT. Tokyu Land Indonesia, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve PT. Tokyu Land Indonesia’s products, services, and customer communications.
  • If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.


    • Collection and Use of Non-Personal Information

    We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it :
    • We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where PT. Tokyu Land Indonesia product is used so that we can better understand customer behavior and improve our products, services, and advertising.
    • We may collect information regarding customer activities on our website, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.
    • We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
    If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.


    Cookies and Other Technologies

    PT. Tokyu Land Indonesia’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

    PT. Tokyu Land Indonesia and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns.

    As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

    We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. PT. Tokyu Land Indonesia may use this information in our marketing and advertising services.

    In some of our email messages, we use a “click-through URL” linked to content on the PT. Tokyu Land Indonesia website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

    Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.


    LIMITATION OF LIABILITY

    In no event will pt. TLID be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if pt. TLID or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, pt. TLID liability is limited to the greatest extent permitted by law. PT. TLID makes no representations whatsoever about any other web site which you may access through this Site or which may link to this Site. When you access other web site, please understand that it is independent from the Site, and that PT. TLID has no control over the content on that web site. In addition, a link to a PT. TLID web site does not mean that PT. TLID endorses or accepts any responsibility for the content, or the use, of such web site.


    Disclosure to Third Parties

    At times PT. Tokyu Land Indonesia may make certain personal information available to strategic partners that work with PT. Tokyu Land Indonesia to provide products and services, or that help PT. Tokyu Land Indonesia market to customers. Personal information will only be shared by PT. Tokyu Land Indonesia to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.


    Service Providers

    PT. Tokyu Land Indonesia shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. We ensure you that these companies are obligated to protect your information.


    Others

    It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities − for PT. Tokyu Land Indonesia to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

    We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.


    Protection of Personal Information

    PT. Tokyu Land Indonesia takes the security of your personal information very seriously. PT. Tokyu Land Indonesia online services such as the http://www.tokyuland-id.com/ protect your personal information during transit using encryption. When your personal data is stored by PT. Tokyu Land Indonesia, we use computer systems with limited access housed in facilities using physical security measures.

    When you use some PT. Tokyu Land Indonesia products, services, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.


    Integrity and Retention of Personal Information

    PT. Tokyu Land Indonesia makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


    Location-Based Services

    To provide location-based services on PT. Tokyu Land Indonesia products, PT. Tokyu Land Indonesia and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by PT. Tokyu Land Indonesia and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.


    Third-Party Sites and Services

    PT. Tokyu Land Indonesia websites, products, applications, and services may contain links to third-party websites, products, and services. We encourage you to learn about the privacy practices of those third parties.


    Our Companywide Commitment to Your Privacy

    To make sure your personal information is secure, we communicate our privacy and security guidelines to PT. Tokyu Land Indonesia employees and strictly enforce privacy safeguards within the company.


    Privacy Questions

    If you have any questions or concerns about PT. Tokyu Land Indonesia’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us by phone at the relevant PT. Tokyu Land Indonesia Support number.

    All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

    PT. Tokyu Land Indonesia may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.